Legal
Billing and refund policy
How subscriptions bought from Kingster are charged, delivered, cancelled and refunded.
Who charges you
Subscriptions are sold and charged by KINGSTER, LLC, a limited liability company organized in the State of Wyoming, United States ("Kingster"). Charges usually appear on your card statement as KINGSTER followed by the product name (for example, KINGSTER CONNECKING); some banks shorten it. Customers located in Colombia may instead pay in Colombian pesos through Kingster's local partner, which issues an electronic invoice valid in Colombia; the price is the equivalent of the published USD price and every other condition of this policy stays the same.
Prices and currency
Prices are published on the pricing page in US dollars (USD) and are charged in advance for each monthly period. If taxes apply, they are shown at checkout before you pay. If your bank converts the charge into another currency, it may apply its own exchange rate and fees. Prices do not include taxes or withholdings; any taxes or withholdings required by the law of your country are your responsibility.
Payment and security
Payments are processed by Stripe, a payment provider certified to PCI DSS Level 1. Card details are entered on Stripe's secure page; Kingster never sees or stores your full card number. You receive an email receipt for every charge.
Delivery
Products are delivered electronically; nothing is shipped. To subscribe, request access from the pricing page and Kingster replies with a secure Stripe payment link for the chosen plan. Within two business days of your first payment, your account is activated and the access details are sent to the email used at checkout.
Renewal and plan changes
Subscriptions renew automatically every month until cancelled. Moving to a higher plan takes effect immediately and charges only the prorated difference; moving to a lower plan takes effect at the next renewal.
If a payment fails, Stripe retries it automatically and you are notified by email; unresolved payments are handled as set out in the terms and conditions.
Usage-based charges, such as additional Build Record inspections, are billed at the end of the period in which they were used.
Cancellation
You can cancel at any time from the customer portal, whose link is sent to you by email with your subscription, or by writing to support@kingsterpro.com. Cancelling stops future subscription charges; usage-based charges already incurred in the current period are still billed at its end. The service remains active until the end of the period already paid.
Refunds
You can request a full refund within fourteen days of your account being activated for a product, once per customer and product.
After that, periods already started are not refunded, in whole or in part, and usage-based charges for work already performed are non-refundable. Duplicate or incorrect charges are always refunded in full.
Approved refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank.
Custom projects are governed by their written proposal and by the terms and conditions.
Payment disputes
Before disputing a charge with your bank, please write to support@kingsterpro.com. We reply within two business days and correct billing errors directly.
Free trials and promotions
No free trials or promotions are offered at this time. If one is offered, its conditions will be published next to it before you sign up.
Restrictions
Subscriptions are not available to persons or entities located in countries or regions subject to comprehensive United States sanctions, or named on United States government restricted-party lists.
Contact
Billing questions: support@kingsterpro.com.